Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website www.crmstuff.com (“Website”) and the services provided by Skywinds Solutions Pvt Ltd, operating under the brand name CRM Stuff (“Company”, “we”, “our”, or “us”). By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree, you must not use our Website or services.

1. Company Information

  • Legal Entity Name: Skywinds Solutions Pvt Ltd
  • Brand Name: CRM Stuff
  • Website URL: www.crmstuff.com
  • Registered Address: Ahmedabad, Gujarat, India
  • GST Number: 24ABHCS4082P1ZS

2. Services Provided

  • CRM Stuff provides Dynamics 365 development, customization, integration, and consulting services to clients worldwide.
  • Services are offered to businesses, organizations, and individuals as per project requirements.
  • Each service engagement may be governed by a separate Statement of Work (SOW), Proposal, or Service Agreement in addition to these Terms.

3. Acceptance of Terms

  • By using our Website or engaging our services, you confirm that you are at least 18 years of age and legally competent to enter into binding agreements.
  • If you represent a business or organization, you confirm that you have the authority to bind that entity to these Terms.
  • Continued use of our Website constitutes acceptance of any updated or revised Terms.

4. Use of the Website

  • You agree not to misuse the Website, attempt unauthorized access, or engage in activities that could harm our Website, services, or reputation.
  • You may not use the Website for any unlawful, fraudulent, or unauthorized purpose.
  • Content on the Website, including text, designs, and service descriptions, is for informational purposes only.

5. Payments

  • All service fees and charges will be communicated via invoices, proposals, or agreements.
  • Payment Method: Bank Transfer (details will be provided at the time of billing).
  • Taxes: GST and any applicable local or international taxes will be added to the invoice where required.
  • No Refund Policy: Once payment has been made for services, it is non-refundable.
  • No Cancellation Policy: After project confirmation, cancellations will not be entertained. Clients remain liable for the full service fee.

6. Client Responsibilities

  • Clients must provide accurate project requirements, documentation, and timely responses to enable smooth delivery of services.
  • Any delays caused by incomplete information or late responses from the client may extend project timelines, for which the Company is not liable.
  • Clients are responsible for ensuring that their use of our services complies with the laws of their country.

7. Intellectual Property Rights

  • All intellectual property, including code, documentation, and deliverables created during the course of services, remains the property of Skywinds Solutions Pvt Ltd unless otherwise agreed in writing.
  • The client receives a limited, non-transferable license to use the deliverables for their intended business purpose.
  • The client may not resell, redistribute, or rebrand deliverables without prior written consent.
  • Company retains the right to showcase completed projects in its portfolio unless restricted by a signed NDA.

8. Disclaimer of Warranties

  • Services are provided on an “as-is” basis without any warranties or guarantees of performance, uptime, or fitness for a particular purpose.
  • The Company does not guarantee error-free services, uninterrupted operation, or specific business outcomes.
  • Any third-party software, tools, or integrations used are subject to their respective licensing and warranty terms.

9. Limitation of Liability

  • To the maximum extent permitted by law, Skywinds Solutions Pvt Ltd shall not be liable for:
    • Loss of data, revenue, or business opportunities.
    • Indirect, incidental, or consequential damages.
    • Delays or service interruptions caused by circumstances beyond our control (e.g., internet failures, third-party downtime, natural disasters).
  • Total liability of the Company under any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim.

10. Taxes & Compliance

  • All invoices shall include GST (24ABHCS4082P1ZS) where applicable.
  • Clients are responsible for any additional local taxes, import duties, or compliance requirements in their own country.
  • The Company shall comply with Indian taxation laws and provide necessary GST-compliant invoices.

11. Governing Law & Jurisdiction

  • These Terms are governed by the laws of Ahmedabad, Gujarat, India.
  • Any dispute, claim, or legal proceeding shall fall under the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

12. Termination

  • The Company reserves the right to suspend or terminate services if:
    • The client violates these Terms.
    • Payments are not made within agreed timelines.
    • The Company reasonably believes its services are being misused.
  • Termination does not release the client from their payment obligations.

13. Amendments

  • We may update or revise these Terms at any time without prior notice.
  • The latest version will always be available on www.crmstuff.com.
  • Continued use of our Website or services indicates acceptance of the updated Terms.

14. Contact Information

For queries, concerns, or complaints regarding these Terms, please contact us:

Skywinds Solutions Pvt Ltd (CRM Stuff)
Email: info@crmstuff.com
Location: Ahmedabad, Gujarat, India

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