Privacy Policy

At CRM Stuff (owned and operated by Skywinds Solutions Pvt Ltd, “Company”, “we”, “our”, or “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.crmstuff.com (“Website”) and our services.

By accessing or using our Website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Company Information

  • Legal Entity: Skywinds Solutions Pvt Ltd
  • Brand Name: CRM Stuff
  • Website: www.crmstuff.com
  • Registered Office: Ahmedabad, Gujarat, India
  • Contact Email: info@crmstuff.com

2. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

  • Name, company name, and contact details (email, phone, address).
  • Project inquiries, service requirements, or other information submitted via contact forms, proposals, or emails.

b) Automatically Collected Information

  • IP address, browser type, operating system, and device information.
  • Pages visited, time spent, and referral sources.
  • Cookies and similar technologies to improve website functionality.

c) Payment Information

  • We do not collect or store card or bank details on our Website.
  • All payments are processed via direct bank transfer, and related details are handled securely offline.

3. How We Use Your Information

We use your information for:

  • Providing and delivering requested services.
  • Responding to inquiries and customer support requests.
  • Sending project updates, invoices, and communication related to services.
  • Improving our Website and service quality.
  • Complying with tax and legal obligations (including GST compliance under Indian law).

4. Legal Basis for Processing (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your information under the following lawful bases:

  • Contractual necessity – to deliver our services.
  • Legitimate interests – to operate and improve our Website.
  • Legal obligations – for taxation, compliance, and record-keeping.
  • Consent – when you voluntarily provide data through forms or communications.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share information only in the following cases:

  • With service providers (such as hosting providers, email tools, or consultants) who assist in business operations.
  • For legal compliance when required by applicable law, regulation, or legal process.
  • For business transfers in case of merger, acquisition, or restructuring of the Company.

6. Data Retention

  • We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
  • Non-essential data may be deleted upon request.

7. Cookies & Tracking Technologies

  • We may use cookies to enhance user experience, analyze traffic, and improve website performance.
  • You can manage or disable cookies through your browser settings.

8. International Data Transfers

  • As a global service provider, your information may be transferred and processed outside your home country, including in India.
  • We ensure that such transfers are made with appropriate safeguards in line with GDPR and international privacy laws.

9. Data Security

  • We implement administrative, technical, and physical security measures to protect your data.
  • However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data.

10. Your Rights (GDPR & Global Privacy Laws)

Depending on your jurisdiction, you may have the following rights:

  • Right to access the data we hold about you.
  • Right to request correction of inaccurate or incomplete data.
  • Right to request deletion of your personal data.
  • Right to restrict or object to processing of your data.
  • Right to data portability (applicable in the EU).
  • Right to withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@crmstuff.com.

11. Children’s Privacy

  • Our services are intended for business users and are not directed to children under 18 years of age.
  • We do not knowingly collect personal data from minors.

12. Governing Law

This Privacy Policy is governed by the laws of Ahmedabad, Gujarat, India, without regard to conflict of law principles.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The latest version will always be available on www.crmstuff.com.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Skywinds Solutions Pvt Ltd (CRM Stuff)
Email: info@crmstuff.com
Location: Ahmedabad, Gujarat, India

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